This Privacy Policy explains how Emergenanny LLC ("we", "us") collects, uses, and shares information when you use the EMERGENanny mobile application (the "App"). By using the App you agree to this Policy.
1. Who the App is for
EMERGENanny is intended for adults 18 years and older. The App is not directed to children, and children may not create accounts or use the App. Parents and guardians may provide limited information about their children solely to arrange childcare (see "Children's information" below).
2. Information we collect
We only collect information you provide or that is needed to operate the App. We do not use advertising identifiers, third‑party advertising, or third‑party analytics/tracking SDKs.
Account information
- Email address, account role (family, babysitter, or business), and language preference.
Profile information
- Families: name, phone number, profile photo, home address (street, city, state, ZIP), and information about the children in your care — first name, age, and any special‑needs notes you choose to add.
- Babysitters/caregivers: name, phone, photo, bio, hourly rate, experience, skills, service area, and an optional background‑check document you upload.
- Businesses: business and manager name, contact details, address, listing photos, and verification documents you upload (e.g., business legitimacy documents and an owner identification document).
Bookings and activity
- Booking details such as date/time, location label, special instructions, and the children associated with a booking.
- Messages you send to other users, reviews you write, favorites, search history, support requests (including any files you attach), and reports you submit.
Technical information
- A session identifier stored securely on your device to keep you signed in. The App does not collect precise GPS location; location is limited to the address and city/state you enter.
Children's information
3. How we use information
- To operate the marketplace — create profiles, surface caregivers/businesses to families, and enable bookings.
- To enable communication, including in‑app messaging and one‑to‑one video/voice calls between families and caregivers.
- To support caregiver and business verification and to moderate content for safety.
- To provide customer support and respond to your requests.
- To maintain security and comply with legal obligations.
4. Device permissions
- Camera & Microphone — to make in‑app video/voice calls and to take a profile photo.
- Photo Library — to choose a profile picture and upload listing photos.
- Calendar — to optionally save a confirmed booking to your device calendar.
You can change these permissions in your device settings at any time.
5. How information is shared
- With other users, to provide the service. Profile information you add is shown to other users so they can decide whether to connect. When you arrange a booking, the relevant booking details (including the children and location associated with that booking) are shared with the caregiver you book.
- Service providers. We use Convex to host our backend and store data, and Agora to carry real‑time video/voice calls. They process data on our behalf.
- Background checks. The App links out to a third‑party background‑check provider (Checkr) in your browser; if you use it, your interaction is governed by that provider's own policies. Any document you upload to the App is stored by us as described above.
- Legal and safety. We may disclose information to comply with law, enforce our Terms, or protect the rights, safety, and property of users and the public.
- We do not sell your personal information and we do not share it for advertising.
6. Data retention and deletion
We keep information for as long as your account is active or as needed to provide the service and meet legal obligations. You can request deletion of your account and associated personal data at any time — see Delete your account or email support@emergenanny.app. We will process verified requests within 30 days, except where retention is required by law.
7. Security
We use reasonable administrative and technical measures to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your rights
Depending on where you live, you may have rights to access, correct, or delete your personal information, or to object to certain processing. To exercise these rights, contact support@emergenanny.app. We will not discriminate against you for exercising them.
9. Changes to this Policy
We may update this Policy from time to time. Material changes will be posted here with a new "Last updated" date.
10. Contact us
Emergenanny LLC — support@emergenanny.app