Need help with EMERGENanny? We're here for you.
Contact us
Email support@emergenanny.app and we'll respond within 2 business days. Please include your account email and a description of the issue.
Frequently asked questions
What is EMERGENanny?
EMERGENanny connects families with babysitters and local childcare businesses (daycares, camps, and before/after‑school programs).
How do I sign in?
Open the App and sign in with the email you registered. You can use the App as a family, a babysitter, or a business.
How do bookings work?
Families can browse caregivers and businesses, send a booking request, and confirm details with the caregiver. Bookings and any payment arrangements are made directly between users.
How do video calls work?
Families and caregivers can start a one‑to‑one in‑app video/voice call from a conversation. Camera and microphone access is required for calls.
How do I manage notifications?
Open the in‑app Notification Center to adjust your notification preferences.
How do I delete my account?
See Delete your account & data.